The printer worked perfectly before the update and suddenly it doesn’t, and the only reason they can tell me is because the toner is not genuine.ĭoes anyone have an older version of the firmware? It looks like there is an ability to force load firmware from the service menu, so I may try that.Īs a side-ask, does anyone have serial numbers for all 4 TN-227 toner colors? If you tell support that you have genuine toner, they ask for serial numbers. ![]() The reason I purchased this printer was to avoid this exact type of restriction. I’m incredibly angry with this development. I asked, point blank, “so the printer is non-functional without genuine toner?” And the response was “exactly”. I asked what toner had to do with color registration, and was told “it doesn’t meet our quality standards” and “Brother toner is calibrated for temperature”. “Installing new out-of-box toner will solve this problem.” If you want to be notified when there are software updates, be sure to register your machine on the Brother website. ![]() I asked what the troubleshooting steps were after I installed Brother toner - the answer? None. USB cord via CanvasWorkspace for PC Choose the method that works for you. I chatted with Support, who told me that in order to troubleshoot I would first need to buy genuine toner. ![]() With the colors not able to be aligned, the printer is effectively non-functional. ![]() The W1.56 firmware update, however, disabled the automatic color registration feature. Firmware Updates for Brother Inkjet Printers Press Settings. I have an MFC-3750 that’s been running perfectly with Non-OE ink for more than a year now.
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